Return & Refund Policy

Effective Date: [Month Year]

We want you to be happy with your purchase. Please read this policy carefully before placing your order.

1. Return Window

We accept returns within [3] days of the delivery date. After this window, we're unable to accept returns or issue refunds.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• In its original, unused condition
• In the original packaging with all accessories included
• Accompanied by your order confirmation or receipt

3. Non-Returnable Items

• Products that have been used, assembled, or damaged after delivery
• Items missing original packaging or accessories
• Products purchased during a clearance or final sale, where stated

4. How to Initiate a Return

Contact us within the return window through our Contact Us page or WhatsApp, with your order number, the reason for return, and photos of the product. Our team will respond within 2 business days.

5. Return Shipping

Unless the return is due to our error (wrong or defective item), return delivery costs are the customer's responsibility. We'll confirm the return address with you when your request is approved.

6. Refunds

Once we receive and inspect the returned item:

• We'll notify you of the approval or rejection of your refund within 2 business days
• Approved refunds are processed within 5–7 business days
• Since most orders are cash on delivery, refunds are typically issued as store credit or a direct payment — we'll confirm the method with you

7. Exchanges

If you received a defective or incorrect item, we'll exchange it at no extra cost. Contact us within the return window with photos as proof.

8. Warranty Claims

Warranty is separate from this return policy. If your item develops a fault after the return window has passed, please see our Warranty Policy instead.

9. Order Cancellations

Before dispatch: If you change your mind, you can cancel your order before it ships — just contact us as soon as possible.

After dispatch: Once your order is on its way, please contact us and we'll advise on the best next step.

10. Contact Us

For any questions about a return or refund, reach out through our Contact Us page or message us on WhatsApp.