Warranty Policy

Effective Date: [Month Year]

We stand behind the products we sell. This page explains what's covered under our warranty and how to make a claim.

1. Warranty Coverage

Every electric scooter and electric bike sold by UAE Electric Scooters includes a 6-month warranty from the date of delivery, unless a different period is stated on the specific product page.

2. What Is Covered

Our warranty covers manufacturing defects in the following components only:

• Battery — defects affecting battery performance under normal use
• Motor — defects affecting motor function under normal use

3. What Is Not Covered

• Any parts other than the battery and motor
• Damage caused by misuse, accidents, or negligence
• Physical damage such as cracks, dents, or broken parts
• Damage caused by water, dust, or improper storage
• Repairs or modifications made by unauthorized service providers
• Normal wear and tear, including tyres, brake pads, and cosmetic parts

4. How to Make a Warranty Claim

Step 1 — Contact us first. Message us on WhatsApp or through our Contact Us page with your order number, a description of the issue, and clear photos or a short video of the defect. We'll respond within 2 business days.

Step 2 — Inspection. Depending on the issue, we'll either arrange for the item to be collected or ask you to bring it to us for inspection.

Step 3 — Resolution. If the defect is confirmed as a manufacturing issue within the warranty period, we will repair or replace the faulty component at no cost to you.

5. Important Notes

• Warranty covers the battery and motor only — no other parts or accessories are included
• Claims must be submitted within the warranty period; expired warranties cannot be accepted
• Tampering with the battery or motor by an unauthorized person voids the warranty immediately
• The warranty period does not reset after a repair or replacement

6. Contact Us

For any warranty questions or to start a claim, reach out through our Contact Us page or message us on WhatsApp.